recovery

Recovery Code Requests
This service is ONLY available to locksmiths who have registered with SecuRam’s Recovery Program.

The Recovery function has a time out feature for security.  When the Recover System function is activated and the Random Code is displayed on the LCD, you have only 20 minutes to enter the returned Authorization Code.

If this process takes longer than 20 minutes, the Authorization Code will not be valid.

Therefore, please perform the Recover System function as described below and then immediately click the Live Chat button to contact a representative to provide you with the Authorization Code.

When you click the Live Chat button you will need to enter your Driver’s License number and your secret code that you used when you registered for the Recovery program.

Instructions:
Step 1:  Press Menu/OK on the Entrypad
Step 2:  Press the Down arrow to reach the menu “Recover System” and press Menu/OK
Step 3:  The LCD will display “Recover System?”, press Menu/OK to proceed

Step 4:  Enter the Recovery Code

*If you have a ProLogic or ScanLogic 10-Button entrypad, the default Recovery Code is 9-9-9-9-9-9
*If you have a ScanLogic 4-Button entrypad, the default Recovery Code is 9-6-6-9-9-3-3-1-6-9

Step 5:  The LCD will display a Random Code, record this code
Step 6:  Click on the Live Chat button and enter the required information
Step 7:  We will provide to you the OTC Authorization Code upon your request
Step 8: Once received, enter the System Menu to go back to the Recover System menu.
Step 9: Enter the Recovery Code (9-9-9-9-9-9) to display the Random Code again.

NOTE: The Random Code must be the same as the code you submitted in order for the Authorization Code to be accepted by the safe lock.

Step 10: Press the back button and enter the OTC Authorization Code to recover to factory default

Once the safe lock system has been recovered, the following default codes will open the lock:
*ProLogic or ScanLogic 10-Button entrypad: ID00=1-1-1-1-1-1; ID01=1-2-3-4-5-6
*ScanLogic 4-Button entrypad: ID00=8-5-1-8-9-3-3-1-6-9; ID01=1-2-3-4-5-6-7-8-9-0

Please click on the button at the top right screen to get help with Recover System on the Entrypad.

SecuRam Systems, Inc
3325 Grande Vista Drive
Newbury Park, CA 91320

P:(805) 988-8088
P:(805) 988-1580

Hours: M-F 8:30AM-5PM PST